Job Description

  • Good technical understanding of Network level: WAN and LAN connectivity, routers, firewalls, and security, In-house business application support, cloud, and network infrastructure.
  • Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint.
  • Virtualization technologies: VMware, Citrix, and Microsoft Hyper-Visor.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Remote monitoring and management of system alerts and notifications.
  • Perform system assessments, security audits, antivirus audits, and new client consultations.
  • Set up and maintain a monitoring system, PRTG, for all services being provided to customers.
  • Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients.
  • Document maintenance for all computer systems, IP address, configuration summary and keep track of alterations on any of these systems.
  • Communication with customers as required regarding good practices and securing systems from virus, malware, and Ransomware.
  • Be available for other engineers and coach them to resolution.
  • Work in collaboration with the Department manager to maintain a good working environment and help resolve conflicts among the system team.


  • 5 years of experience
  • Certification in Microsoft and VMware


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