Cybernaptics Ltd started its activity in 2009 and its first revenue stream was IT Support. It was the monolith that held the growth of the company through the years. This pillar consists in providing the client with an IT resource who can fulfil, to his utmost capability the day to day routine of an IT admin.
The duties are as follows:
- Troubleshooting any IT related issue
- Provide with IT guidance on projects and best practices
- Provide with solutions
- Be the point of contact for supplier
- Maintenance (backup and regular monitoring)
The benefits of this arrangement is that the client/company enjoys the presence of an outsourced staff who is always available. There are no sick/local leaves since there is a constant rotation of staff. This helps in establishing business continuity.