In today’s digital-everything world, your IT infrastructure is the backbone of your business. It needs to offer stable connectivity while being flexible enough to adapt to an evolving business environment.
Making sure all the necessary hardware and software assets are in place can become a time-consuming process you don’t always have the resources to manage.
Cybernaptics offers a full range of IT infrastructure management services that can move your business forward on its digital journey. Our extensive expertise and longstanding relationships with key industry players let us adapt our products and services to suit your unique business needs and help you keep pace with the latest technological advancements.
Your one-stop infrastructure support provider
Leaders in full network integration services
At Cybernaptics, we know what makes IT infrastructures tick. We provide cloud communication and hosting services through our data centres in Germany and, thanks to our proximity to the ports area, our partnerships with Zebra and Motorola have led us to work with many companies in the region.
Our engineers and technicians can assist with the cabling and installation of all your network equipment. From Cisco and Cyberoam, to Ligowave and Ubiquiti: we are your one-stop shop for a complete network solution. We also partner with the likes of Xorcom for highly reliable VoIP systems (with no licensing costs) and HP for server and infrastructure management for corporates and small- to medium-sized enterprises (SMEs).
In addition, we provide a full range of IT Managed Services such as Enterprise Security Management, disaster recovery, network admin management, ISO 27001 Information Security Compliance and remote infrastructure management.
Sales, service, software and asset management
Your IT infrastructure is only as strong as the hardware and software you use. We make sure we provide you with the latest and best technology across a wide range of PCs, servers, notebooks, storage devices, printers, RAM and so much more. We also specialise in peripheral sales and service from leading brands including HP, Epson, Dell and MikroTik.
We can help you manage and maintain your IT assets and hardware, including:
- Desktops, laptops and printers
- Servers, networking equipment and uninterrupted power supply (UPS)
- LCD projectors, scanners and fax machines
- Electronic Private Automatic Branch Exchange (EPABX) and videoconferencing
On top of it all, we provide software sales and licensing for leading software brands, operating systems and anti-virus programs.
Take the hassle out of vendor contracts
We know how time-consuming it can be to deal with third-party vendors. Delayed responses, cumbersome processes and constant admin could cause you to lose precious time when you need to get up and running or address a problem, fast.
This is why we manage all your IT third-party vendors on your behalf. We ensure you receive the proper service and support with regular follow-ups and we maintain all contract details, so you can rest assured you receive the what you pay for. In addition to creating and maintaining a vendor database, we:
- Coordinate maintenance and installations
- Follow up with vendors in case of hardware/software problems
- Track inventory of any items sent for repairs
- Prepare service level agreements, monitor parameters and perform complaint escalations
We also liaise with original equipment manufacturers (OEMs) and service providers to ensure seamless and quick feedback.
Want to benefit from centralized, holistic IT infrastructure support?
You can reach our sales team on [email protected] or call us on 206 3950 to talk about your IT infrastructure needs.