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Overview
Cybernaptics is a company
specializing in the provision of Information and Communication
Technology (ICT) support services, Software Development, IT
Consulting and Data and Telecommunications Infrastructure
support. |
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Cybernaptics has
extensive experience in developing logistics support systems
such as Online Stock Tracking systems, Barcode scanning and
Processing Technologies, Electronic Data Interfaces and Data
mining among others. Cybernaptics is also a service provider
for outsourced IT support services.
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Who we
are?
We
are a service company, part of the Taylorsmith Group, specialized in
the provision of information and communication related services to
large industrial and commercial complexes. We currently manage the
ICT facilities of more than 800,000 Sq. Ft of infrastructure for the
Mauritius Freeport Development Company Ltd, situated next to the
container terminal in the port area. We provide network cabling,
Telephone PABX installation and management, camera surveillance
installation and maintenance, IT support, Network and System
Administration etc.
What benefit do we bring?
We
partner with owners of commercial and industrial complexes in order
to bring IT-related value added services to the tenants. Clients who
seek to rent office and/or industrial spaces usually will need some
form of computer or telecommunication support service. It greatly
facilitates the work of the building owner and his customer alike by
having a single point of contact. Furthermore, since we have a
technical room in the building itself, all network cabling and
termination is performed tidily and in a manner which is fully
compliant to the engineering guidelines of the
building.
Our Services
(Click below for
details)
Facility
Management Services
• Network Management
and Administration
• Server Management and Administration
•
Remote Infrastructure Management (RIM)
• Facility Management
• Enterprise Security Management
• Disaster Recovery
•
IT-Asset Management
• Vendor Management Services
Network Management and
Administration\Server Management and Administration Network
Management and Administration refers to the broad subject of
managing 'computer networks'. Wide variety of software and hardware
products are exist in IT industry, Network Management and
Administration Services helps company system administrator to manage
a network. Network management covers a wide area, including:
Security: Ensuring that the network is
protected from unauthorized users.
Performance: Eliminating bottlenecks in the
network.
Reliability: Making sure the network is available to
users and responding to hardware
and software malfunctions.
We
provide:
- Remote monitoring of servers from a central
location (local, international)
- Support platforms like Win-NT/2000/2003, Linux,
FSD
- Server performance monitoring, fine tuning &
optimization
- Server diagnosing & problem resolution
- Server Upgrade
- Print services management
- Systems log monitoring, Security setup &
Administration
- OS patch Updates, OS Up-gradation & migration
- Backup administration & control
- User administration & access control
Remote
Infrastructure Management (RIM)
- Help Desk Support
- Centralized Desktop Management
- Server Management
- Database Management
- Storage Consolidation
- Enterprise Backup Management & Data Protection
Facility Management
IT
Facilities Management Services involve an effective combination of
people, process and tools to ensure that your IT infrastructure is
always up and running. Catering to the 24x7 service demands on your
IT infrastructure, we undertake complete responsibility of ensuring
availability and performance of your IT Infrastructure as per SLA.
We
provide:
- Program Management
- Service Desk Management
- Server / Systems Management
- Desk-Side Management
- Network (WAN & LAN) Management
- Database Management
- Application Support
- Mail Management
- Telecom Management
- Data Center Management
Enterprise Security Management
Our Security Management Services
are delivered round the clock from our Security Operations Center,
to ensure your IT infrastructure is secured round-the-clock through
our proactive monitoring and security incident management mechanism.
We have specialized skills and experience in antivirus server
planning and implementation.
We provide:
- Enterprise Virus Protection
- Monitoring and Alert Response
- Managed Firewall/ VPN/ IDS/IPS Solutions
- Firewall Policy Changes
- Device Configuration Backups
- E-mail Security Management
- Web Security Management
- Identity & Access Management
Disaster Recovery
- Recovery Planning & implementation
- Hardware Recovery Harddisk , servers
- System Recovery
IT-Asset Management
- Hardware managed under this service - Servers,
Desktops, Laptops, Printers, Networking equipment, UPS, LCD
- Projectors, Scanners, Fax machines, EPABX systems
and video conference equipment.
Vendor Management Services
We
manage all third party vendors related to IT for your organization
on your behalf to set a smooth service flow. We ensure proper
service and support from all the third party vendors with regular
follow-up and maintaining contract details.
- Create and maintain Vendor database.
- Co-ordinate with 3rd party vendors for maintenance
& installation.
- Follow-up with vendors in case of
hardware/software problem resolution.
- Track inventory of any items sent for repairs
& follow up for replacement.
- Prepare vendors respective SLA
- Liaison with vendors, OEMS, service providers for
related work, equipments
- Deploying and
maintaining critical part inventory of vendors
- Measure
severity parameters of SLA and perform complain escalations
respectively
- Logging and
escalating complains with vendors and tracking till
resolution
System
Integration
- Hardware
Sales and Services
- Network
Integration
- Peripheral
Sales & Services
- System
Maintenance & Up gradation
Software
Distribution
Hardware Sales and
Services
Our Company sales a comprehensive range of
hardware from new PCs/Servers, Notebooks, Storage devices, Printers,
Memory etc... .
Network
Integration
- Supply
Servers, Workstations, Gateways, Switches, Routers, Modems, NACs,
Interface & Modules etc.
- Windows,
Linux and FSD OS installation and support
- LAN/WAN
connectivity, network cabling & certification
- Application
networking services
- Network
Management
- Storage
networking like SAN, NAS etc.
- Voice &
IP communication
- Wireless
connectivity
- File server,
proxy server, mail server, database server, cluster server
installation & support
Business
Software Services
- Software
development
- Web
development
- Software
maintenance and upgrade
- Mobile
application development
- Consulting
service
- Software
implementation
- End user
Training and support
- ERP, CRM
Technology: V6,
Microsoft .Net, SQL sever 2000/2005, PHP, MYSQL, DB2
We have
specialized skills in Software Development, Custom Software
Development, Ecommerce Software
Development using custom
software programming including .NET, PHP, Open Source, Mobile
Application.
Projects Example:
- Container Park Management system MFD Mauritius and
DAMCO Tanzania
- Seafood hub online Processing system
- Stock Management System
- Quay Traffic Monitoring System for monitoring
traffic of fleets of vehicles.
- Electronic Weighing using RS232 programming for
capturing precise weighing of vehicles and goods.
- Electronic Gate pass & Control system for
monitoring exit of goods from warehouses.
Peripheral Sales & Services
We provide peripheral sales and services from various
brands (HP, EPSON,DELL ,MikroTik, etc..)
Software
Distribution
We provides software sales and license for
leading software brands (Windows OS , Antivirus, etc..)
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Viv
Padayatchy |
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Viv
Padayatchy holds a PhD in Analytical and Computational
Chemistry from Reading University (UK). He has 14 years of
experience in the field of IT and Logistics. He has working
experience in the UK, Hong Kong and Mauritius. He was
Executive Director for Operations and Information Technology
at the Mauritius Freeport Development until February 2009.
He left
MFD to start Cybernaptics Ltd in partnership with Taylorsmith
Group in March 2009. He is also the Chairman of the African
Network Information Centre (Afrinic), Board member of the
African Internet Service Provider Association and is a member
of the United Nations Multi-stakeholder Advisory Group on
Internet Governance.
Contact Viv
Padayatchy | |
| Name: |
Cybernaptics |
| Address: |
Freeport Zone
5, Mer Rouge, Mauritius |
| Tel: |
(230) 206
3950 |
| Fax: |
(230) 206
3951 |
| Email: |
Click
Here
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